Shipping & Returns

Shipping

Dear Customer, Cowhide Rugs Decor will send your product to any part of the world you are in.

Once you place your order, we take 2 to 3 business days to process it. Please keep in mind that in high season and the holiday season will last longer (3 to 7 business days).

National orders take between 5 and 7 business days to arrive.
International orders take between 12 and 20 business days to arrive and we use USPS.

We offer free shipping within Continental US and continental APO (unfortunately, Alaska and the insular territories such as
Hawaii, Puerto Rico, U.S.V.I., etc. are not included).

For free shipments to Continental US, we use UPS, priority service of USPS ”United Parcel Service Inc.” .

When the customer receives their order, must sign as a receiver.

Return Policy

30-Day Money Back Guarantee.

At Cowhide Rugs Decor, we strive for excellent customer service.

If you are not completely satisfied with your product, you may return it within 30 days for a full refund.

You only have to contact us for an exchange or return. We don´t need a reason, no questions asked. We are very proud of the quality of our products, so we do not request any explanation.

Returns will be accepted up to 30 days from the valid tracking shows delivered.

The item must be returned to us in the same condition as when shipped.

You don´t have to pay returns, we take care of this.

Steps:

  1. First of all, you should contact us at help@cowhiderugsdecor.com.
  2. Then, you will receive a return authorization for the item to arrive correctly to our warehouse.
  3. The refund of the money is made as soon the item received and its good quality is verified.
  4. 100% refund of your money within those 30 days.
  5. After 30 days there will be a cost of restocking for $25 and the shipment is paid by the client.

Contact us at help@cowhiderugsdecor.com in case of any question or concern about your order.

Keep in mind that all cowhide items have small imperfections because they are natural products. Please read Features of Cowhide Rugs.

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